Processing time
The time I need to prepare an order for shipping varies. For details, see individual items. Most orders ship within 3-5 business days.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Digital downloads
File delivery:
Your files will be available to download once payment is confirmed.
Returns & exchanges
We gladly accept returns and exchanges:
Contact Haute Mess Mama Co. within: 14 days of delivery
Ship items back within: 30 days of delivery
The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
